Portfolio

This project focused on understanding why users lost interest in the Moen Smart Faucet’s presets feature after initial setup. By conducting a mixed-methods study—including heuristic evaluation, surveys, and usability testing—I uncovered key usability barriers such as unclear setup flows, poor discoverability, and app fatigue. These insights informed targeted improvements like voice assistant integration and preloaded presets, leading to a measurable increase in user engagement and recognition from CES and IDEA Awards.

This project focused on improving the usability and safety of the Instant Hot Faucet by evaluating how various visual markings, such as a red dot on the front, impact user understanding and interaction. Through a qualitative study, I uncovered key insights about how markings (or their absence) affect user behavior, safety perceptions, and preferences.

Long-term usability and ideation testing for the Moen Smart Faucet with Motion Control was a key focus of our efforts. I spearheaded the design and execution of approximately 40 iterative tests over the course of nearly a year to identify the perfect gesture set for the faucet. This rigorous testing process was seamlessly integrated into our NPI roadmap, with our in-house test lab running continuously. By leveraging my expertise and collaborating with the Product Design (UX) team, we achieved this milestone without incurring additional costs. Experience the impact of this project firsthand.

When user feedback revealed challenges with the Wireless Soil Sensors instructions, I collaborated closely with QA and Product Managers to refine and enhance them. By conducting rigorous UX research, including usability testing and user interviews, I ensured the updated instructions were intuitive, user-centered, and aligned with real-world needs. The result? A set of instructions that truly work for our users.